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Can You Feel the Difference?

Many of our customers tell us they enjoy banking with ENB because they "feel a difference" in the way they are treated.

At Ephrata National Bank, our goal is to deliver an unsurpassed level of customer service to our customers in Northern Lancaster County and beyond. ENB's top priorities are to be courteous, accurate, responsive and empowered to take action on your requests. Our customers' opinions about their ENB experiences are very important to us.

Please complete our confidential CUSTOMER CARE survey about your recent experience with ENB. Your feedback will help us achieve and maintain our high standards of service.

NOTE: Do not use this form to send confidential information. This is not a secure form.


Based on your recent experience with ENB, please rate the overall service performance in the following areas:
Ease of contacting a Representative
Helpfulness of the Representative
Quality of advice
Professionalism of Representative
Issue resolution
Promptness of email response
Overall quality of the way the request/issue was handled

Please provide a brief description of the ENB experience you had recently.


How long did you have to wait before speaking to an ENB Representative?
How many individuals did you work with until your request/issue was resolved?
Approximately how much time elapsed before your request/issue was resolved?
If you selected "Other" in the previous question, please describe how long your resolution took:
If your request/issue was not resolved immediately, the time it did take was:
Overall rating of service during your experience:
What is the likelihood that you will recommend ENB to others?

How did your recent experience take place?
Please identify the location where the primary interaction of your experience took place:
If you selected "Branch Office" above, please select the branch:
Please identify the Representative with whom you worked most during your recent experience with ENB.
Name: Position:
Please tell us how well you agree with the following statements.
The Representative was knowledgeable.
The Representative was patient.
The Representative was enthusiastic.
The Representative was attentive (listened carefully).
The Representative was friendly.
The Representative was responsive.
The Representative was courteous.

How long have you been a customer of ENB?
Do you consider ENB to be your primary financial institution?
With how many financial institutions do you actively do business?

Your contact information (Optional)
Name:
Phone:
Email:
Please contact me about my experience. Yes No
Verify: In order to minimize abuse/spam, please enter the text you see into the input field below. The text is case-sensitive. Enter code as shown above: