Can You Feel the Difference?

At Ephrata National Bank, our goal is to deliver an unsurpassed level of customer service to our customers in Northern Lancaster County and beyond. ENB's top priorities are to be courteous, accurate, responsive and empowered to take action on your requests. Our customers' opinions about their ENB experiences are very important to us. Your feedback will help us achieve and maintain our high standards of service.

Please complete our confidential CUSTOMER CARE survey... your rating counts. Check the appropriate box and then rate us for each category on a scale of 1-10, 10 being the best.

NOTE: Do not e-mail confidential information. E-mail is not secure.

Courteous

We treat the people we serve the way we would like to be treated, with respect and professionalism.

Always

Usually

Sometimes

Never

Rating (1-10)

Accurate

We demonstrate our commitment to zero mistakes and we quickly solve any problems that may happen.

Always

Usually

Sometimes

Never

Rating (1-10)

Responsive

We take immediate action to thoroughly answer all customer questions or concerns.

Always

Usually

Sometimes

Never

Rating (1-10)

Empowered

We take the initiative and have the authority to make decisions that are in the best interest of both the customer and the Bank.

Always

Usually

Sometimes

Never

Rating (1-10)

And Now a Few Questions About You

Which ENB Office do you visit most often?

Do you consider ENB your primary financial institution? Yes

No

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