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Online Banking Help Page

First-Time Internet Banking Users:Click here for the First-Time User Help Guide, with step-by-step instructions for creating your password and logging in to the Internet Banking system.

Existing Internet Banking Users: Ephrata National Bank is concerned about your online security. To ensure that your financial information and transactions remain secure, ENB uses Multi-Factor Authentication (MFA) in addition to a login ID and password to prevent fraudulent access to your online banking account.

What is MFA?

MFA is a process where you are required to provide a combination of “known” and “unknown” information to access your account. For Internet Banking, your “known” information is your Login ID and password. Your “unknown” information is a Secure Access Code—a randomly generated code number that is sent to you via contact information that ENB already has on file for you.

This Secure Access Code is requested:

Whenever you use a computer that has not been registered with Internet Banking; AND
From time to time, for your security.

Whenever a Secure Access Code is requested, once you successfully log in to your account, you will have the opportunity to register your computer so you can access your accounts using only your login and password on that computer. Registering your computer requires our internet banking system to put a secure token, or cookie, on your computer. If this cookie is removed, you will need to re-register your computer. For instructions on how to allow cookies on your computer, click here.

How Do You Get Your Secure Access Code?

You obtain your Secure Access Code by following the Internet Banking prompts. Secure Access Codes are randomly generated once you select a delivery method for the code. For your security, the delivery channel field is not editable. Only contact information that ENB has on file for you is displayed (masked, for your protection).

The following steps take you from initial login to the receipt and use of your Secure Access Code:

Step 1: Key in Login Id and Password and click LOGIN.

Step 2: Select your Secure Access Code Delivery preference from the options provided and click CONTINUE.

IMPORTANT NOTES ABOUT YOUR SECURE ACCESS CODE:
1) For security purposes, it will not be left on voicemail if you choose phone delivery.
2) The access code is only good for 20 minutes from delivery.
3) Once the access code is used, it expires and cannot be reused.
4) You need a separate access code for each computer and each login that you wish to register.

Step 3: If you chose email delivery, open a new browser window and check your email for your secure access code.
If you chose phone delivery, you should receive a phone call within a few minutes with a generic message providing you a “Secure Access Code”. For security purposes, the use of this code will not be disclosed in the call and the code won’t be left in a voicemail message.

Step 4: On the Online Banking site, key in the secure access code received by phone/e-mail and click CONTINUE.

Step 5: Choose whether or not to activate your browser and click CONTINUE.
If you choose to activate your browser, you will register your computer with a secure token (cookie) and you won’t need to continually request a secure access code to access your account. You should only do this if you’re comfortable with the level of security on your computer.

Allowing Cookies on Your Browser

In Internet Explorer	Choose the Tools menu and select Internet Options.
	Select the Privacy tab.
	In the Privacy tab,click the Edit button in the Web Sites section.
	In the section titled Address of Web Site, type enbonlinebanking.com/internet, then click the Allow button. The address should then show in the Managed Web Sites section. When you close your browser, make sure it is not set to "Clear Cookies".
In Firefox	Choose the Tools menu and select Options.
	Select the Privacy tab.
	In the Privacy tab, if "Accept cookies from sites" is checked, then you do not need to do anything else. If it is not checked and you do not want to allow cookies from other sites, but would like to register your computer for ENB Internet Banking, click on Exceptions.
	In the Address of Web Site bar, type enbonlinebanking.com/internet, then click the Allow button. The address should then be listed in the Exceptions area. When you close your browser, do not check "Delete Cookies" if prompted.